Website Feedback Without Installing Anything

Every time you ask a client to install a browser extension to leave feedback on your website, you're adding friction to something that should be effortless. Some clients won't know how to install extensions. Others are on managed devices where they can't. And plenty simply won't bother. They'll revert to typing "the header looks weird" in an email, and you're back to square one.

The install requirement is the biggest barrier to getting useful website feedback from clients, stakeholders, and testers. Remove it, and you remove the excuse. The feedback actually gets submitted, with proper context, and you can fix things faster.

Why most feedback tools still require installs

Many website feedback tools rely on browser extensions to inject an annotation layer onto the page. The extension adds a toolbar, lets users click and comment, and captures the screenshot. Works well for internal teams who can standardise on a set of tools. Breaks down the moment you involve external people (clients, contractors, beta testers) who don't use the same browser or can't install extensions.

Some tools offer an alternative embed approach (a script tag on your site), but that requires you to modify your code, which isn't always practical for live production sites or when you're reviewing a client's existing site you don't control.

How Lairo works without any install

Lairo offers capture links: shareable URLs you generate from your project dashboard. A capture link loads your website through Lairo's overlay, giving the reviewer the ability to click anywhere on the page, leave a pinned comment, and submit it. A full-page screenshot, browser details, viewport dimensions, and console errors are all captured automatically in the background.

The person leaving feedback doesn't install anything. No account, no sign-in. They open a link in their browser, leave their feedback, and they're done. Works on any modern browser (Chrome, Firefox, Safari, Edge) on desktop or mobile.

You control who gets access

Capture links aren't open-ended. When you create one, you can name it (e.g. "Client Review: Sprint 3"), set an expiry date, and limit the number of uses. If you're sharing feedback access with a specific client for a specific review round, the link only works within those boundaries. Expires or hits the use limit? It stops working.

That gives you more control than a permanently-embedded widget, while keeping the client experience frictionless.

When you do want an embed

Lairo also supports a lightweight widget you can embed on your site with a single script tag. The widget adds a small feedback button to your page that visitors or testers can click to leave annotated feedback. This is useful for staging sites, internal QA, or projects where you want persistent feedback collection without sending individual links.

The widget only works on domains you've explicitly allowed in your Lairo dashboard, so there are no security concerns about it running on unauthorized sites. You can toggle it on or off per site at any time from the dashboard.

Both approaches (capture links and the embedded widget) produce identical structured feedback in your project. You choose whichever fits the situation.

What you get with every piece of feedback

Whether feedback comes through a capture link or the widget, every submission includes the pinned comment location on the page, a full-page screenshot, the reviewer's browser and OS details, viewport dimensions, device pixel ratio, screen resolution, and any JavaScript console errors present on the page at the time. This means you can reproduce issues immediately without asking a single follow-up question.

Try it on a real project

Lairo's free plan gives you one project with 25 feedback items per month. Enough to test the full workflow on a real client project. No credit card required. Generate a capture link, send it to someone, and see what happens when you remove the install barrier. Once you're ready to dive deeper, learn how to set up visual bug reporting in minutes or explore best practices for collecting client feedback.